Refund policy

 

Refund & Return Policy

At Christine Denton Studio, every card, gift, and keepsake is crafted with care — and many of our items, including those from Delivered by Chrissy D, are personalized just for you or your recipient.

Personalized & Custom Items
Because personalized cards and custom orders are made specifically for you, we're unable to accept returns or offer refunds on these items once production has begun, except in the case of an error on our part (such as a printing mistake, incorrect personalization from what you approved, or a damaged item on arrival).

Our Error
If you receive an item with a mistake we made — wrong name, misspelling not matching your submitted order, damage during production, etc. — please contact us within 14 days of delivery with photos of the issue, and we'll happily correct it with a replacement or refund.

Damaged in Transit
If your order arrives damaged from shipping, please reach out within 14 days with photos so we can make it right.

Non-Personalized Items
For non-customized products, we accept returns within 14 days of delivery for a refund or exchange, provided the item is unused and in its original condition.

How to Request a Refund or Correction
Email us at christinedentonstudio@gmail.com with your order number and details, and we'll get back to you within 2 business days.